FREQUENTLY ASKED QUESTIONS

Currently we deliver from Australia to USA (all states except Utah, Mississippi, Delaware, Rhode Island, and Arkansas due to 2018 Liquor Laws).

We also deliver to Singapore, Hong Kong and Japan and the United Kingdom.

Deliveries can be made to any residential or business address, sorry we cannot deliver to PO Box addresses.

Refer to our shipping section for more specific information relating to each country.

We have plans to add to the list of countries. For a personalised response to a specific country, please contact us and we will be happy to discuss with you.

GET FREIGHTED Cellar Door uses the specialised international wine delivery services of Get Freighted Pty Ltd. The delivery will need to be signed for by a person 21 years or over in USA, and by a person 18 years or over in Singapore, Hong Kong, Japan and the United Kingdom.

Wine will not be left unattended and will be returned to the local courier service depot. Three (3) delivery attempts will be made before the wine is returned to sender.

Refer to our shipping section for more specific information relating to each country.

Yes. Simply add the gift wines and use the currency of the country you are sending to. This will ensure that all freight, duties and taxes (where applicable) are covered.

Please note that when sending gifts to the UK, 20% VAT will be calculated and applied at the checkout. Your gift receiver will not be contacted for VAT payments.

At the Checkout, enter the Gift Receivers details.

At the Payment page, enter your credit card details.

We love Aussie Wine too! There is a minimum of 6 bottles per order and a maximum of 132 bottles.

Refer to our shipping section for more specific information relating to each country.

To make it easy, we recommend choosing 12+ bottles of wine to have freight, duties and taxes included at the checkout. Please note, the United Kingdom will have a 20% VAT will be calculated and applied at the checkout.

When you shop with GET FREIGHTED Cellar Door, we take care of all the export paperwork and custom requirements for you so can get on with other important things!

Rates for freight, duties and taxes are different for each country. Refer to our shipping section for more specific information relating to each country.

We will send you an email outlining all tracking information once your wine is on its way.

Refer to our shipping section for more specific information relating to each country.

Please contact us and we will track your wine delivery and provide you with an update.

If it ever happens let us know and we will arrange with the winery a replacement for you, no charge to you.

It is exceptionally rare to receive a report of a broken bottle. If you do experience a breakage simply email sales@getfreightedcellardoor.com and provide photographs. We will investigate and usually arrange a replacement for you, no charge to you.

GET FREIGHTED Cellar Door uses the specialised international wine delivery services of Get Freighted Pty Ltd. We use the best packaging available to protect your wine so that it arrives to you in pristine condition.

We accept Visa Card, MasterCard and American Express.

GET FREIGHTED Cellar Door use Pin Payments to process your credit card payment. Pin Payments stores your card information remotely and securely. Your complete credit card number cannot be viewed by GET FREIGHTED Cellar Door or any outside party.

Yes. We are a team of wine experts and we have relationship with over 750 Australian Wineries. If you are looking for something not listed please contact us with the name of the Winery and Wines that you would like to purchase and we will be happy to help you!

We are certified WSET2 and a highly respected team of wine specialists and you can expect dedicated excellence in our service to you. Contact us and we’ll happily help you choose a fine selection of wines.

We want you to experience the effortless convenience and 5-star service that we offer our customers. Please contact us and we will get back to you quickly.